At KEVIN.MURPHY, we are deeply committed and passionate about innovative hair design powered by groundbreaking products that are kind to the hair as well as the environment. That is why we proudly stand behind our products and quality controls. If you are not satisfied with a KEVIN.MURPHY product you purchased from our website or one of our authorized sellers in the United States, you may request a refund or replacement product within 45 days of the date of purchase. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, our Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Guarantee is also limited to the original, end-user purchaser in the United States. 

How To Claim The Guarantee

Before submitting a guarantee request, we recommend first reaching out to the salon from whom you purchased to see if your request falls within their returns and exchanges policy. To otherwise submit a Guarantee request, please email support@kevinmurphy.com.au with the following information: (1) product subject to claim, (2) reason for dissatisfaction, (3) place and date of purchase, (4) proof of purchase, and (5) pictures of the product. In certain instances, you may also be asked to mail the unused portion of your product to KEVIN.MURPHY or provide other information to assist KEVIN.MURPHY in processing your request. You must submit your Guarantee request within 45 days of the date of purchase. Please note that you are responsible for costs incurred in mailing your product and proof of purchase. 

Guarantee Guidelines 

Kevin Murphy reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where KEVIN.MURPHY concludes that the purchaser has abused the Satisfaction Guarantee. KEVIN.MURPHY may amend or terminate the Satisfaction Guarantee at any time without notice. If you have any questions regarding whether a seller is an authorized seller of our products, please contact us at support@kevinmurphy.com.au.   

Effective: November 11, 2024 

RETURNS & EXCHANGES 

KEVIN.MURPHY return policy allows customers to return eligible items by mail within 30 days of the original ship date for a full refund. In the case of damaged or lost items, please contact us immediately for assistance. We’re sorry, but shipping fees are not refundable. Customers must pay the return shipping cost. KEVIN.MURPHY is not responsible for any shipping damage or lost parcels on return shipment. For your protection, we recommend that you send your return via an insured method which can be tracked in the case of loss (i.e. FedEx, UPS or insured Parcel Post). 

Similarly, KEVIN.MURPHY can only issue refunds or accept returns and exchanges for items purchased on kevinmurphy.com.au. Product purchased from our salon partners should be returned to the salon per their returns and exchanges policy. Items purchased directly from KEVIN.MURPHY and that are being returned must be unopened and returned or exchanged within 30 days from the date of product receipt. Returns on items received after 30 days will be accepted at KEVIN.MURPHY’s discretion.  

Refunds will be credited to the original form of payment after the return has been received and approved by us. 

Customers who would like to return or exchange a product should email support@kevinmurphy.com.au for return instructions. Your return will be processed promptly upon its arrival. Generally, the processing time for refunds is 7 to 10 full business days from the time your package is received. We will notify you of the status of your return by e-mail.