Returns & Exchanges
KEVIN.MURPHY return policy allows customers to return eligible items by mail within 30 days of the original ship date for a full refund. In the case of damaged or lost items, please contact us immediately for assistance. We’re sorry, but shipping fees are not refundable. Customers must pay the return shipping cost. KEVIN.MURPHY is not responsible for any shipping damage or lost parcels on return shipment. For your protection, we recommend that you send your return via an insured method which can be tracked in the case of loss (i.e. FedEx, UPS or insured Parcel Post).
Similarly, KEVIN.MURPHY can only issue refunds or accept returns and exchanges for items purchased on kevinmurphy.com.au. Product purchased from our salon partners should be returned to the salon per their returns and exchanges policy. Items must be unopened and returned or exchanged within 30 days from the date of product receipt. Items must be returned or exchanged within 30 days. Returns on items received after 30 days will be accepted at KEVIN.MURPHY’s discretion.
Refunds will be credited to the original form of payment after the return has been received and approved by us.
Customers who would like to return or exchange a product should email [email protected] for return instructions. Your return will be processed promptly upon its arrival. Generally, the processing time for refunds is 7 to 10 full business days from the time your package is received. We will notify you of the status of your return by e-mail.