FAQs

We are currently our website only accommodates orders within the contiguous United States: we do not ship to Alaska, Hawaii, and the U.S. Virgin Islands.

We accept Credit Card payments through MasterCard, Visa, Discover and American Express.

You will be charged when we ship your order.

If your card transaction is approved, the total amount will be reserved immediately and an order confirmation will be sent to email address you provided. Your card will not be charged until we ship your order.

If your card transaction is not approved, your order will be canceled. Please contact your bank or card provider if you have any questions regarding this.

All transactions are encrypted for your safety. KEVIN.MURPHY guarantees that your details are completely safe with us. All information is sent encrypted to ensure total security of any sensitive information. Read more in our Privacy Policy. We do not store your credit card information after payment has been made.

Keeping your online payments secure is our number one priority. That means you might need to verify your card payment with 3D Secure to complete your transaction. Contact your bank to learn more about 3D Secure authentication.

KEVIN.MURPHY can only issue refunds or accept returns and exchanges for items purchased on kevinmurphy.com.au. Product purchased from our salon partners should be returned to the salon per their returns and exchanges policy.

As of right now, we don’t offer the option of gift wrapping.

We offer standard free shipping on orders above $99.

Our standard and express shipping carrier is FedEx. We kindly ask that you anticipate 3 to 8 business days for standard shipping.

To check the status of your order, please reference the tracking number included in your shipping confirmation email. If you have additional questions, please email us at support@kevinmurphy.com.au

Please note: Any shipment containing aerosol will be marked hazardous and will automatically ship via FedEx Ground.

If you are unable to add products to your cart, this means we don’t ship to your country or your state. Currently we only ship to the 48 contiguous states (not to Alaska, Hawaii, Puerto Rico or the US Virgin Islands).

At this time, you, may purchase up to 6 units of each product.

You will receive an order acknowledgement email shortly after placing your order on our website. If you don’t receive one, please check your SPAM folder. If it’s not there, please send us an email at support@kevinmurphy.com.au and we will look into it.

If the order is still processing, it may not be canceled.

We never, ever test our products on animals. We are proudly cruelty-free.

Customers should contact KEVIN.MURPHY at support@kevinmurphy.com.au

Sign up for the Salon Partner Program by clicking the Salon Partner Program link in the footer or by clicking here.

SHIPPING & DELIVERY

Ground shipping is free in the continental United States with orders of $99 or more. Currently, our website only accommodates shipments within the contiguous United States: we do not ship to Alaska, Hawaii, and the U.S. Virgin Islands.

Ground shipping is $8 dollars for orders under $99.

Our standard shipping carrier is FedEx, and if your product contains aerosol, it will only ship FedEx Ground to comply with aerosol shipping restrictions. We kindly ask that you anticipate 3 to 8 business days for shipping.

RETURN POLICY

KEVIN.MURPHY return policy allows customers to return eligible items by mail within 30 days of the original ship date for a full refund.  In the case of damaged or lost items, please contact us immediately for assistance.  We’re sorry, but shipping fees are not refundable. Customers must pay the return shipping cost. KEVIN.MURPHY is not responsible for any shipping damage or lost parcels on return shipment. For your protection, we recommend that you send your return via an insured method which can be tracked in the case of loss (i.e. FedEx, UPS or insured Parcel Post).

Similarly, KEVIN.MURPHY can only issue refunds or accept returns and exchanges for items purchased on kevinmurphy.com.au. Product purchased from our salon partners should be returned to the salon per their returns and exchanges policy. Items must be unopened and returned or exchanged within 30 days from the date of product receipt. Items must be returned or exchanged within 30 days. Returns on items received after 30 days will be accepted at KEVIN.MURPHY’s discretion.

Refunds will be credited to the original form of payment after the return has been received and approved by us.

Customers who would like to return or exchange a product should email support@kevinmurphy.com.au for return instructions. Your return will be processed promptly upon its arrival. Generally, the processing time for refunds is 7 to 10 full business days from the time your package is received. We will notify you of the status of your return by e-mail.

CARRY KEVIN.MURPHY

All orders placed on kevinmurphy.com.au are intended for personal use only, and you shall not use the Site to purchase products for re-sale or export. KEVIN.MURPHY reserves the right to immediately bar access to the Site and terminate the account of any user who violates this provision.
If you wish to carry KEVIN.MURPHY at your salon please fill out this form.

KM Digital Transformation

A WE Approach to eCommerce…

KEVIN.MURPHY does not want to embark on this journey without our most trusted partners. We are committed to making the online program beneficial to everyone, from Distributor Partners, Sales Managers, DSCs and of course KEVIN.MURPHY salons.

THE GOALS OF THE DIGITAL TRANSFORMATION ARE TO:

• Address the shift in consumer demand to purchase products online
• Provide a comprehensive platform for our salon network to sell to their own customers
• Protect the business of our most valued partners – Salons & Distributors
• Raise overall consumer awareness of the KEVIN.MURPHY brand
• Connect with NEW consumers and drive them to KEVIN.MURPHY salons

There are 3 Digital Opportunities:
1. Distributor supported platforms like Salon Interactive or Salon Cloud
2. Sales directly from approved salon websites
3. Salon Partner Program rewards from sales directly on KEVIN.MURPHY.COM.AU

*Option 3 is available even if salons also choose Option 1, or are approved for Option 2.

DISTRIBUTOR PLATFORMS
We will continue to permit the use of approved Distributors platforms such as Salon Interactive and Salon Cloud. These platforms have been a critical safety net for our mutual business and we will continue to support our salon partners that choose this model.

SALON WEBSITES
We want to acknowledge that certain salons have invested a lot of resources into their online experience, and we will continue to permit individual KEVIN.MURPHY salons to sell directly to online clients via their owned eCommerce platforms. To ensure a consistent Brand and Consumer Experience across platforms and sales channels, KEVIN.MURPHY will be introducing Digital Brand & Marketing Guidelines alongside an online audit and approval process, which must be completed for a salon to retain or be provided the rights to sell KEVIN.MURPHY

SALON PARTNER PROGRAM
KEVIN.MURPHY Salon Partner Program is the online affiliate platform available to all KEVIN.MURPHY salons that are enrolled in our Salon Rewards Program. Salons earn 25% in Salon Rewards points when online clients purchase KEVIN.MURPHY via kevinmurphy.com.au using the salon’s unique referral code or selecting their affiliated salon through site interaction, without the salon having to fulfill & ship. Salon Rewards points will automatically be deposited into KEVIN.MURPHY Salon Rewards Account for any orders placed by salon clients.

DISPUTES & COMPLAINTS

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear; however, you are responsible for promptly contacting KEVIN.MURPHY Online Customer Service regarding any claims for damaged and/or lost shipments.

Did you received damaged products? Please reach out to support@kevinmurphy.com.au